Frequently Asked Questions

We support a wide range of formats including PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), images (JPG, PNG, BMP, WebP), CSV, and more. Our platform handles the most common document and image formats used in business and personal workflows.

Our AI-powered conversion engine maintains 99.9% accuracy for most document types. We preserve formatting, fonts, images, and layout structure. Complex documents with unusual formatting may require minor adjustments, but the vast majority convert perfectly.

Free users can convert files up to 25MB. Premium users enjoy limits up to 100MB per file. For enterprise customers, we offer custom limits based on your needs. Large files may take longer to process but maintain the same quality standards.

Yes! Many of our tools support batch conversion. You can select multiple images to convert to PDF, or multiple documents for format conversion. This saves time and ensures consistent processing across all your files.

Your files are encrypted during upload and processing using bank-level SSL encryption. We never store your files permanently - they are automatically deleted from our servers within 24 hours. Our infrastructure is SOC 2 compliant and regularly audited for security.

Absolutely not. We never store your documents permanently or share them with third parties. Files are processed in memory and temporarily cached only for the duration of the conversion process. Your privacy is our top priority.

Yes, our platform is designed for sensitive documents. We use end-to-end encryption, secure processing environments, and automatic deletion. Many law firms, healthcare organizations, and financial institutions trust us with their confidential documents.

Our OCR (Optical Character Recognition) uses advanced AI to extract text from images and scanned PDFs. It recognizes multiple languages, preserves formatting, and can handle handwritten text. The extracted text can be copied, edited, or saved as a separate document.

Our PDF editor allows you to add text, images, annotations, signatures, and shapes to PDF documents. You can also delete pages, merge PDFs, split documents, and modify existing content. All editing happens in your browser without software installation.

Our intelligent compression analyzes your file and applies optimal compression techniques while preserving quality. You can specify target file sizes in KB or MB, and our AI determines the best compression settings to meet your requirements without significant quality loss.

Our AI assistant is trained on common conversion questions and can guide you through our tools, troubleshoot issues, and provide instant help 24/7. For complex technical issues, it can escalate you to human support during business hours.

Yes! Our free plan includes basic conversion tools with file size limits up to 25MB and 10 conversions per day. It's perfect for occasional use and trying out our services before upgrading to a premium plan.

Premium plans offer higher file size limits (up to 100MB), unlimited conversions, priority processing, advanced features like batch conversion, API access, and premium support. Enterprise plans include custom integrations and dedicated account management.

Absolutely! You can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll continue to have access to premium features until the end of your billing period.

Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Mobile browsers are also fully supported.

Conversion time depends on file size, complexity, and current server load. Large files or complex documents with many images may take several minutes. Premium users get priority processing for faster conversions.

If a conversion fails, first check that your file isn't corrupted and is in a supported format. Try refreshing the page and attempting again. If the issue persists, contact our support team with details about the file type and error message.

Yes! Premium and enterprise plans include API access for integrating our conversion tools into your applications. We provide comprehensive documentation, SDKs for popular programming languages, and dedicated support for API users.