Privacy Policy

Files You Upload

When you use our conversion services, we temporarily process your files to perform the requested conversions. These files are:

• Processed in secure, encrypted environments
• Never permanently stored on our servers
• Automatically deleted within 24 hours
• Never shared with third parties

Account Information

If you create an account, we collect:

• Email address (for account access and communication)
• Name (optional, for personalization)
• Password (encrypted and never stored in plain text)
• Usage statistics (for service improvement)

Technical Information

We automatically collect certain technical information:

• IP address (for security and analytics)
• Browser type and version
• Device information
• Usage patterns and performance metrics

Service Provision

• Process file conversions and provide requested services
• Maintain and improve our platform performance
• Provide customer support and technical assistance
• Ensure security and prevent fraud

Communication

• Send service-related notifications
• Respond to your inquiries and support requests
• Send optional newsletters (with your consent)
• Notify you of important updates or changes

Analytics and Improvement

• Analyze usage patterns to improve our services
• Monitor system performance and reliability
• Develop new features based on user needs
• Ensure optimal user experience

Encryption

All data transmission is protected using industry-standard SSL/TLS encryption. Your files are encrypted during upload, processing, and temporary storage.

Access Controls

We implement strict access controls to ensure only authorized personnel can access systems containing user data. All access is logged and monitored.

Data Retention

Uploaded files are automatically deleted within 24 hours. Account information is retained only as long as your account is active or as needed to provide services.

Security Measures

• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Multi-factor authentication for staff access
• Continuous monitoring for security threats

We Do NOT Share Your Files

Your uploaded files are never shared with third parties under any circumstances. They are processed solely for your requested conversions and then deleted.

Limited Data Sharing

We may share non-file data only in these specific circumstances:

• Service Providers: Trusted partners who help us operate our platform (hosting, analytics, support)
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In the event of a merger or acquisition (with continued privacy protection)

Essential Cookies

We use essential cookies to:

• Maintain your session and login status
• Remember your preferences and settings
• Ensure proper functionality of our services

Analytics Cookies

With your consent, we use analytics cookies to:

• Understand how users interact with our platform
• Identify areas for improvement
• Measure the effectiveness of our features

You can opt out of analytics cookies in your browser settings.

Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

GDPR & CCPA Compliance

We comply with GDPR, CCPA, and other privacy regulations. EU and California residents have additional rights including:

• Right to be forgotten
• Data portability
• Right to know what data is collected
• Right to opt out of data sales (we don't sell data)

Our services are hosted in secure data centers in the United States and Europe. When data is transferred internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Additional safeguards as required by law

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this privacy policy from time to time. When we do:

• We'll notify you of significant changes via email or platform notification
• The updated policy will be posted on this page
• The "Last updated" date will be revised
• Continued use of our services constitutes acceptance of the updated policy

If you have questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Address: 123 Tech Street, Digital City, CA 94105
• Phone: +1 (555) 123-4567

We will respond to your inquiry within 30 days.